Platform Subscription Agreement

This Platform Subscription Agreement ("Agreement") is between SignCommand Technologies ("Provider") and the organization identified in an order form or in the account registration ("Customer"). It incorporates the Terms of Service, the Acceptable Use Policy, and the Data Processing Addendum.

Customer may create one or more campaigns within its organization. Each campaign is logically isolated, and Customer controls who is invited to each campaign and what role they hold.

Provider grants Customer a non-exclusive, non-transferable, worldwide right during the subscription term to access and use the Platform for Customer's own campaign operations, subject to the plan limits selected.

• Consultant and agency plans may operate campaigns on behalf of client committees, provided each client's data stays within its own campaign and the consultancy remains responsible for its users.
• Access is per named user. Credentials must not be shared between people.
• Plan limits may include the number of campaigns, seats, tracked sign units, storage, and export volume.

• Designate at least one administrator and keep administrator contact details current.
• Assign the least-privileged role appropriate for each user, and remove users promptly when they leave the campaign.
• Ensure volunteers complete any training the campaign requires before field work.
• Configure privacy, retention, and export settings appropriately for the jurisdictions in which it operates.
• Maintain the accuracy of inventory, placement, and compliance records it enters.

Fees, billing frequency, and term are set out in the applicable order form or plan selection. Unless stated otherwise, fees are quoted in U.S. dollars, are payable in advance, and are non-refundable except where required by law.

Subscriptions renew for successive terms of equal length unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term. Provider may adjust pricing for a renewal term with at least thirty (30) days' notice.

Fees exclude taxes. Customer is responsible for applicable sales, use, and similar taxes, excluding taxes on Provider's income.

During the Early Access Program the Platform is provided at no charge, payment processing is disabled, and no invoices are issued. Sections 4 and 5 apply only once paid plans are activated for Customer.

Provider may suspend access to a paid plan if undisputed fees remain unpaid thirty (30) days after the due date, after giving written notice. Suspension does not delete Customer Data; the retention and export rights in Section 11 continue to apply.

Provider will use commercially reasonable efforts to keep the Platform available and to respond to support requests during normal business hours. Any specific uptime commitment, credit, or response-time target applies only if it is stated in an order form.

• Planned maintenance will be scheduled outside peak field hours where reasonably practicable.
• Availability excludes third-party outages, Customer network or device issues, and force majeure events.
• Election-period support escalation may be offered on higher plan tiers as described in the plan documentation.

Provider maintains administrative, technical, and organizational safeguards designed to protect Customer Data, including tenant isolation enforced at the database layer, role-based access control, private storage for photographs with expiring links, encryption in transit, encryption at rest by the hosting provider, and append-only audit and security event logging.

These are descriptions of implemented product controls. They are not a certification, audit report, or attestation, and Provider makes no claim of SOC 2, ISO 27001, HIPAA, PCI DSS, or similar certification unless a signed statement says otherwise.

Provider will notify Customer without undue delay after becoming aware of a confirmed breach of security leading to unauthorized access to Customer Data, will describe what is known, and will cooperate reasonably with Customer's own notification obligations.

Each party may receive non-public information of the other. The receiving party will use it only to perform under this Agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and contractors bound by similar obligations.

Confidentiality does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party. Disclosure required by law is permitted with prompt notice where legally allowed.

Campaign strategy data — supporter lists, placement maps, route plans, and volumes — is treated as Customer's confidential information.

Customer Data belongs to Customer. Provider may generate aggregated, de-identified statistics about Platform usage that cannot reasonably identify Customer, any campaign, any supporter, or any volunteer, and may use them to operate and improve the Platform. Provider will not sell Customer Data or supporter data, and will not use it for advertising.

• This Agreement begins when Customer first accesses the Platform and continues for the subscription term.
• Either party may terminate for material breach not cured within thirty (30) days of written notice.
• On termination, Customer may export its data through the Platform's export tools for thirty (30) days.
• After that period, Provider will delete or de-identify Customer Data within a further ninety (90) days, except backups on their normal expiry cycle and records required to be retained by law.
• Sections on confidentiality, data ownership, disclaimers, liability, and governing law survive termination.

Each party warrants it has the authority to enter this Agreement. Except as expressly stated, the Platform is provided "as is" and the disclaimers in the Terms of Service apply in full, including for GPS accuracy, mapping, routing, compliance information, and notification delivery.

The limitation of liability in the Terms of Service applies to this Agreement, with the paid-plan cap measured by fees paid in the twelve months preceding the claim. Neither party limits liability for its own fraud, willful misconduct, or a party's indemnification obligations for third-party intellectual property claims.

Neither party will use the other's name or marks publicly without prior written consent, except that Provider may identify Customer in a factual customer list once Customer approves in writing.

The parties will first attempt to resolve any dispute through good-faith escalation between designated business contacts for thirty (30) days after written notice.

If the dispute is not resolved, it will be settled exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in the state and federal courts located in Oakland County, Michigan, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Claims may be brought only in an individual capacity, and the arbitrator may not consolidate the claims of more than one party.

Either party may seek injunctive relief in court to protect intellectual property, confidential information, or system security. Any claim must be brought within one (1) year after it accrues.

No failure or delay by Provider in exercising any right or remedy under this Agreement operates as a waiver, and no single or partial exercise precludes any further exercise of that or any other right or remedy.

A waiver binds Provider only if it is in writing and signed by an authorized representative, and it applies solely to the instance and purpose stated. Accepting late or partial payment, granting a temporary accommodation, or continuing to provide the Platform after a breach does not waive Provider's right to enforce this Agreement, including for the same breach later.

The disclaimers, liability limits, confidentiality obligations, payment obligations, arbitration, jury-trial waiver, and class-action waiver survive expiration or termination of this Agreement.

This Agreement is governed by the laws of the State of Michigan, United States, with venue in the state and federal courts located in Oakland County, Michigan. It may be amended only in writing, and it constitutes the entire agreement on its subject matter together with the documents it incorporates.

If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remainder of the Agreement stays in force.

Legal notices to SignCommand Technologies must be sent to legal@signcommand360.com and to 965 Cameron Ave, Pontiac, MI 48340, United States. Notices to you may be sent to the email address on your account or posted inside the platform.

Privacy requests: privacy@signcommand360.com. Security reports: security@signcommand360.com. Product support: support@signcommand360.com.